Terms and conditions

Effective from: July 1, 2026

These general terms and conditions (the “Terms”) govern the rights and obligations between the provider and the client in the provision of services for building custom websites, web applications and admin panels. The specific scope, price and deadline are always agreed individually in the quote or contract, which takes precedence over these Terms in the event of any conflict.

1. Provider

Jakub Smola, with registered address at Česká Čermná 190, 549 21 Česká Čermná, Company ID (IČO) 21790302, registered in the Trade Licensing Register (the “provider” or “Lafaga”). The provider is not registered for VAT; the prices stated are final.

Contact: info@lafaga.com, +420 702 088 492.

2. Subject matter and formation of the contract

The subject matter is the creation of a custom work, in particular a website, web application or admin panel, in the scope agreed in the quote. The presentation of services on the website is for information only and is not a binding offer.

The contract is formed when both parties confirm the written quote (including by email). The quote contains the scope, a fixed price and an indicative deadline; the provider usually sends it within 48 hours of the initial consultation.

3. Price and payment terms

• The price is agreed as a fixed price according to the approved quote.
• Unless otherwise agreed in the quote, the price for building a website is paid in two parts: 50% of the price when the order is confirmed and 50% of the price when the work is launched. The provider starts work once the first part has been paid.
• If the work is delivered in stages (custom system), the price of each stage is due in full before that stage begins; the next stage begins only after the previous stage has been paid.
• If the client is more than 14 days late in paying an invoice that has fallen due, the provider is entitled to suspend work on the project and the provision of related services until payment is made in full. The agreed deadlines are reasonably extended by the period of the suspension.
• Invoices are payable within 14 days unless agreed otherwise. The provider is not registered for VAT.
• The flat fee for operation (hosting, maintenance) is agreed separately. Unless a minimum term is agreed in the quote, it can be terminated as of the end of the billing period.

4. Cooperation, delivery and handover

The client shall provide in good time the materials (texts, photographs, access credentials) needed for performance and is responsible for being entitled to use them. The deadline is reasonably extended by any period during which the client is late in providing this cooperation.

The work is handed over by making it available for approval. If the client does not raise written objections within 7 days, the work is deemed accepted.

5. Ownership, license and data

Once the price has been paid in full, the source code of the work and the data stored in it belong to the client; the provider charges no commission on turnover and imposes no vendor lock-in. The client is responsible for the content it enters into the system and for that content's compliance with the law.

6. Changes and additional work

Changes beyond the scope of the approved quote are handled as a modification agreed in writing, with its own price and deadline. Without such agreement, there is no entitlement to have them carried out or to be paid for them.

7. Liability for defects and support

The provider is responsible for the work being free of defects at handover. The provider will remedy free of charge any defects reported during the warranty period. Claims are made via the contact email; the response time is within 2 business days or, with a flat operation fee, within 4 hours during business hours.

The provider is not liable for outages caused by third parties (hosting, payment gateways, external services) or for content supplied by the client.

8. Withdrawal from the contract

Either party may withdraw from the contract in the event of a material breach that has not been remedied even within a reasonable additional period. On withdrawal, the provider is entitled to payment for the part of the work demonstrably completed.

If the client is a consumer, they have the right to withdraw from a contract concluded at a distance within 14 days. However, this right does not apply to the supply of work made to the client's specifications or tailored to their personal needs, or to services that were started with the client's express consent before the withdrawal period expired (Section 1837 of Act No. 89/2012 Coll., the Civil Code). Given the custom nature of the work, the right of withdrawal therefore does not usually apply.

9. Personal data protection

The processing of personal data is governed by the separate Privacy notice.

10. Out-of-court dispute resolution

If the client is a consumer, they have the right to out-of-court resolution of a consumer dispute. The competent authority is the Czech Trade Inspection Authority (coi.cz).

11. Final provisions

Matters not governed by these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. The provider may amend these Terms; contracts already concluded are governed by the Terms in effect on the date the contract was concluded.